Frequently Asked Questions
Everything you need to know about your KEEN shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of purchase. Simply visit our online Returns Portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you own or checking our 'Fit Note' section to see if a style runs true to size, small, or large.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor its progress in real-time.
Are your materials sustainably sourced?
At KEEN, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who follow fair labor practices.